Here you can search and view our site Knowledge Base. To find a specific article, use KB-article number format (ex. KB-1)
Article number: kb-10
Q. Setup E-mail Forwarding
A. The process of setting up e-mail forwarding depends on whether you are using the free e-mail forwarding provided by our domain name service... or if you host your web site with QTH.com or other provider. These instructions will assist you either way:
Click the "View/Edit" next to "Number of Domains in Your Account"
Click the "M" (for Manage) next to your domain.
VERY IMPORTANT!! On the right side of the screen toward the top, you will see the Expiration Date of your domain and something called "Nameservers".
If it says "Nameservers: Custom", this means that you are hosting your e-mail somewhere else -- perhaps with QTH.com's web and e-mail hosting, or perhaps with another provider. So, you will NOT use this site to modify your e-mail forwarding. Check with your web hosting provider for e-mail forwarding instructions. If you are paying for web hosting through QTH.com, you can manage your e-mail by going into your web hosting cPanel Control Panel. If you do not remember how to use the cPanel, you can get the instructions e-mailed to you by following the directions HERE.
If it says "Nameservers: Default", Click "E-mail Forwarding" on the left side and you can set up your e-mail forwarding at this point.
As always, if you have questions or problems, please contact us.
Article number: kb-10